Yes, each item is 100% authentic, shipped with original tags, and sourced exclusively from certified suppliers and authorized distributors.

All items are shipped from approved European warehouses. You will receive a tracking number upon dispatch.

• EU: Express 1–3 days / Standard 3–5 days
• Outside EU: Express 3–4 days / Standard 5–6 days

Yes, you have 14 days from receipt to request a return.
For your return to be accepted, the item must be:

• Unworn and unused
• In original condition
• Complete with all tags and original packaging

Contact our customer service at contact@luxyatelier.fr with your order number.
Include clear photos of the item, packaging, and tags.
Once approved, we will provide you with a prepaid return label.

All returns must be shipped via an approved tracked carrier:

• UPS
• DHL
• FedEx

Returns sent via standard postal services without tracking or unauthorized carriers will not be accepted.

Upon receipt and inspection of your return by our logistics team:

• A full refund will be credited to your original payment method
• Or we will offer a replacement at no additional cost if the item remains in stock